1. Introduction

Home Plumbing Services cc ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy complies with the Protection of Personal Information Act (POPIA) and other applicable South African data protection laws.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email, phone number)
• Address and location information
• Service requirements and preferences
• Communication history

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on site
• Device information and operating system
• Referral source and search terms

3. How We Use Your Information

We use your information for the following purposes:

• To provide plumbing services and respond to inquiries
• To communicate with you about services and appointments
• To improve our website and services
• To comply with legal obligations
• To send service-related updates and notifications

4. Legal Basis for Processing

We process your personal information based on:

• Consent: When you provide explicit consent
• Contract: To fulfil our service obligations
• Legitimate Interest: To improve our services and communicate with you
• Legal Obligation: To comply with applicable laws

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal requirements or court orders
• To protect our rights, property, or safety
• With trusted service providers who assist in our operations (under strict confidentiality agreements)

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access or disclosure
• Accidental loss or destruction
• Alteration or misuse

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights

Under POPIA, you have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Withdrawal: Withdraw consent at any time

9. Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read their privacy policies.

11. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. International Transfers

Your personal information is processed and stored in South Africa. If we need to transfer your information internationally, we will ensure appropriate safeguards are in place to protect your data.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: perry@homeplumbing.co.za
• Phone: 021 852 2815
• Address: Brug St, Somerset Park, Cape Town, 7130

You also have the right to lodge a complaint with the Information Regulator if you believe we have not handled your personal information appropriately.