Terms and Conditions

Last updated: January 2025

1. Introduction

These Terms and Conditions ("Terms") govern your use of the services provided by Home Plumbing Services cc ("we", "our", or "us"). By using our services, you agree to be bound by these Terms.

These Terms comply with the Consumer Protection Act (CPA) and other applicable South African laws.

2. Service Description

We provide professional plumbing services including but not limited to:

  • Emergency plumbing repairs
  • Bathroom and kitchen installations
  • Drainage and sewerage services
  • Water heater installations
  • Pipe repairs and maintenance
  • General plumbing services

3. Service Areas

Our services are available in the following areas:

  • Somerset West
  • Strand
  • Gordon's Bay
  • Helderberg Area

Additional charges may apply for services outside these areas.

4. Business Hours

Our standard business hours are:

  • Monday to Friday: 8:00 AM - 5:00 PM
  • Saturday and Sunday: Closed

Emergency services may be available outside business hours at additional rates.

5. Booking and Appointments

To book our services:

  • Contact us by phone, email, or through our website
  • Provide accurate information about your requirements
  • Confirm appointment details in advance
  • Notify us of any changes at least 24 hours before the appointment

6. Pricing and Payment

Our pricing structure:

  • All prices are quoted in South African Rand (ZAR)
  • Prices include VAT where applicable
  • Additional charges may apply for emergency services, after-hours work, or travel outside service areas
  • Payment is due upon completion of work unless otherwise agreed
  • We accept cash, EFT, and credit card payments

7. Cancellation Policy

Cancellation terms:

  • Free cancellation up to 24 hours before scheduled appointment
  • Cancellation within 24 hours may incur a cancellation fee
  • No-show appointments will be charged at our standard call-out rate
  • We reserve the right to cancel appointments due to unforeseen circumstances

8. Warranty and Guarantees

Our warranty terms:

  • Workmanship is guaranteed for 12 months from completion date
  • Manufacturer warranties apply to parts and materials
  • Warranty does not cover damage caused by misuse, neglect, or unauthorised modifications
  • Warranty claims must be reported within the warranty period

9. Limitation of Liability

Our liability is limited as follows:

  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to the amount paid for the specific service
  • We are not responsible for damage to property not directly related to our work
  • Customers are responsible for securing valuable items before our arrival

10. Health and Safety

Safety requirements:

  • We follow all applicable health and safety regulations
  • Customers must provide safe access to work areas
  • We reserve the right to refuse work in unsafe conditions
  • Customers must disclose any hazardous conditions or materials

11. Insurance and Licensing

We maintain:

  • Public liability insurance
  • Workers' compensation insurance
  • Valid business licences and permits
  • IOPSA/PIRB registration

12. Customer Responsibilities

Customers must:

  • Provide accurate information about plumbing issues
  • Ensure safe access to work areas
  • Remove obstacles that may impede work
  • Pay for services as agreed
  • Follow any instructions provided for maintenance

13. Complaints and Disputes

If you have a complaint:

  • Contact us immediately to discuss the issue
  • We will investigate and respond within 7 business days
  • If unresolved, you may contact the Consumer Protection Commission
  • We are committed to resolving disputes amicably

14. Privacy and Data Protection

We protect your personal information in accordance with our Privacy Policy and POPIA requirements.

15. Force Majeure

We are not liable for delays or failures due to circumstances beyond our control, including:

  • Natural disasters
  • Government actions
  • Supply chain disruptions
  • Labour disputes

16. Changes to Terms

We may update these Terms from time to time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of updated Terms.

17. Governing Law

These Terms are governed by the laws of South Africa. Any disputes will be resolved in the courts of South Africa.

18. Contact Information

For questions about these Terms, contact us:

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